Essentials of Business Process Management (PMC 0108)

E-mail: lsinfo@gmu.edu

Phone: 703-993-2109

Fax: 703-993-2121

Business Process Management has emerged as the glue that enables organizations to effectively integrate strategic initiatives, information technology investments and day-to-day operations, thereby enabling sustainable operational excellence.

Essentials of Business Process Management is the overview course for George Mason University’s Business Process Management Certificate Program. It a six-hour e-learning event (three live modules) that will provide foundational knowledge from the Association of Business Process Management Professionals’ (ABPMP) Comprehensive Body of Knowledge as well as practical roadmaps to guide your BPM journey.

  • To receive a Certificate of Completion, participants must, within 18 months, successfully complete all four core courses.
  • 100% attendance and participation are expected from participants.

  • Business Process Owner or Manager
  • Business leader who is responsible for cross-functional performance or customer satisfaction
  • Systems or Business Analyst
  • Process Improvement Team Leader or Member
  • IT Upgrade (ERP, CRM) Team Leader or Member
  • Candidate for CBPP, CBPA or CBPL certification from ABPMP

  • Understand how your organization creates value for internal and external customers
  • Clarity on ABPMP Knowledge areas
  • Understand the relationship between BPM and strategy execution
  • Learn the essential roadmap for achieving and sustaining operational excellence
  • Best practices for managing processes across silos
  • Utilize techniques to assess our organization’s process maturity
Please click here for a list of our instructors.

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